Refund Policy

Last updated: November 1, 2025

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At Champ’s Choice, we take great pride in providing premium pet supplements and nutrition products designed to support your pet’s health and happiness. Your satisfaction is important to us, and we want you to feel confident in your purchase.

 

Returns & Refunds

If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.

 

To be eligible for a return:

The product must be unopened, unused, and in its original packaging.

Proof of purchase (such as an order number or receipt) must be provided. 

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Email us at support@champspets.com with your order number and photos of the issue, and our support team will assist you with a replacement or refund.

 

Refund Process

Once your return is received and inspected:

You will receive an email notification confirming the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable. If your return is approved, the cost of return shipping may be deducted from your refund unless the return is due to an error on our part.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@champspets.com.

 

How to Start a Return

To initiate a return or refund, please contact our customer support team at support@champspets.com.

Include your: Name

Order number

Reason for return

Photos (if applicable)

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We will provide next steps and return shipping instructions.